What is the process for submitting a claim?

 

Report the complaint
Fill RMA Form

 

    Report a complaint   >

 

 

FAQ (frequently asked questions)

  • How do I contact service?

    How do I contact service?

     

    Contact with our service is only possible by e-mail, so that all correspondence and mutual obligations are clear and properly documented. In addition, some repairs and service requests are carried out by external entities. Therefore, we are not able to immediately provide information about the status of the service.

    Service works from Monday to Friday: 8.00 - 16.00

  • How do I submit a service request/How do I get my device serviced?

    How do I submit a service request/How do I get my device serviced?

     

    The devices we sell are covered by the manufacturer's warranty. This means that the only way to make a claim is to fill in the RMA form available on our website, thanks to which the repair time is significantly reduced.

    Then send the device directly to our service centre, necessarily placing the generated RMA number on the parcel. You will get the RMA number after correct filling in the form: RMA => "link".

    The warranty does not apply to goods that cannot be identified, on the basis of the documents and characteristics provided, as goods purchased directly or indirectly from ASSMANN Distribution.

  • How to prepare the device for shipping to the service?

     

    As long as you have the original manufacturer's packaging, it is worth using it. The manufacturer's packaging should be put in another cardboard box - then it will protect it from damage and can be used in case of the next need to service the equipment.

    If you do not have the original manufacturer's packaging, you must take care of the protection yourself. The most important and most expensive element of the shipment is the equipment itself, so you should take care to pack it properly.

  • Who will pay for transportation to the service?

     

    You must deliver the damaged goods to our company at your own expense.

    If the complaint is accepted, the goods shall always be sent back at the expense of ASSMANN Distribution. Only in the case of special agreements or post-warranty repairs (against payment), the transport cost shall be covered by the Customer. 

  • Who will pay the return shipping cost in case the complaint is not accepted?

     

    In the case of non-recognition of the complaint and return it without repair or repair against payment, the transport shall be at the expense of the Customer.

    The claim shall not apply to goods that cannot be identified as having been purchased directly or indirectly from ASSMANN Distribution on the basis of the documents and characteristics presented. (General Terms and Conditions of Warranties).

  • How long does it take for the service to respond?

     

    We make every effort to provide you with a binding answer as soon as possible. We assure you that our service will get back to you within 48 hours of your message.

  • How can I find out about the status of my service request?

     

    By sending an e-mail to serwis@assmann.pl or using the contact form available at www.assmann.pl/en/contact/contact-form/, specifying in the body of the e-mail the RMA service request number.

  • How long will it take to repair my equipment?

     

    Unless your equipment needs to be taken to a third party service center (e.g. FLUKE Networks, IDEAL, etc.), we aim to resolve the problem within 14 days counting from the moment of receiving the product.

  • I bought the product in Poland not directly from ASSMANN Distribution. Where should I file a claim?

     

    All claim procedures shall be conducted by the Seller from whom the product was purchased. If for any reason it would be inconvenient for you, regardless of the place of purchase, we service all products distributed by us.

    After confirmation of registration, the goods should be delivered to our service at your expense.

  • How do I report a Fluke/IDEAL warranty repair?

     

    To report a Fluke or IDEAL warranty repair, first fill out the RMA FORM and then follow the instructions in the service confirmation e-mail.  Warranty and post-warranty repairs are provided by a third-party service center. In this case the whole service process may take more than 14 days.

  • How do I report a Fluke/IDEAL post-warranty repair?

     

    To report an out-of-warranty repair of Fluke Networks or Trend Networks (formerly IDEAL) equipment, please contact our service department by e-mail: serwis@assmann.pl
    A service employee will contact you to discuss and determine the further procedure.
     
    After sending the item to the external service, and after verification of damage, you will receive a repair estimate for approval.

    Your acceptance will be the basis for starting the repair process. However, if you decide not to proceed with the repair, you will be charged for the basic service cost (i.e. inspection of the unit).

  • How do I report a Fluke/IDEAL calibration?

     

    For calibration of measuring devices, please contact us by e-mail: office@assmann.pl, serwis@assmann.pl, phone: 071 326 71 40.

    In response, you will be redirected directly to the appropriate person from the sales department, who will make an individual quote and carry out the entire formal process of calibration.

    In the case of a previously purchased special package for the measuring device (Fluke Networks "GOLD package", Trend Networks "Trade In Program"), in which the calibration is already included, the process looks as above, but it is significantly accelerated.

Warranty conditions of ASSMANN Distribution Sp. z o.o.

Here you will find all documents for downloading that concernes warranty issues.

 

The general warranty conditions

Warranty card template


 

ASSMANN Group
ASSMANN Distribution Sp. z o.o. is part of the ASSMANN Group. A globally operating manufacturer of high-quality products for data network technology and network infrastructure.
Contact
Telefon: +48 71 326 71 40