Report the complaint
Fill RMA Form
The devices sold by us are covered by the manufacturer's warranty. If the product purchased by you turned out to be defective or damaged during use, you have the right to file a complaint. To do this, report the complaint by filling out the RMA FORM available below.
If you have any questions about the status of your request (please include your RMA number in the subject line of your email), technical problems with the operation of your device, or repair/calibration of your FLUKE/IDEAL device, please contact our service via email: firstname.lastname@example.org. We want all correspondence and mutual obligations to be clear and properly documented.
Service is available from Monday to Friday from 8.00 am to 4.00 pm.
In response to your request, you will receive an e-mail from us (email@example.com) with information about the assigned RMA request number and further instructions.
Prepare the defective equipment for shipment according to the guidelines in the email and send it back to us.
We will inform you about the decision on the claim and further steps.
Contact with our service is only possible by e-mail, so that all correspondence and mutual obligations are clear and properly documented. In addition, some repairs and service requests are carried out by external entities. Therefore, we are not able to immediately provide information about the status of the service.
Service works from Monday to Friday: 8.00 - 16.00
The devices we sell are covered by the manufacturer's warranty. This means that the only way to make a claim is to fill in the RMA form available on our website, thanks to which the repair time is significantly reduced.
Then send the device directly to our service centre, necessarily placing the generated RMA number on the parcel. You will get the RMA number after correct filling in the form: RMA => "link".
The warranty does not apply to goods that cannot be identified, on the basis of the documents and characteristics provided, as goods purchased directly or indirectly from ASSMANN Distribution.
As long as you have the original manufacturer's packaging, it is worth using it. The manufacturer's packaging should be put in another cardboard box - then it will protect it from damage and can be used in case of the next need to service the equipment.
If you do not have the original manufacturer's packaging, you must take care of the protection yourself. The most important and most expensive element of the shipment is the equipment itself, so you should take care to pack it properly.
You must deliver the damaged goods to our company at your own expense.
If the complaint is accepted, the goods shall always be sent back at the expense of ASSMANN Distribution. Only in the case of special agreements or post-warranty repairs (against payment), the transport cost shall be covered by the Customer.
In the case of non-recognition of the complaint and return it without repair or repair against payment, the transport shall be at the expense of the Customer.
The claim shall not apply to goods that cannot be identified as having been purchased directly or indirectly from ASSMANN Distribution on the basis of the documents and characteristics presented. (General Terms and Conditions of Warranties).
We make every effort to provide you with a binding answer as soon as possible. We assure you that our service will get back to you within 48 hours of your message.
Unless your equipment needs to be taken to a third party service center (e.g. FLUKE Networks, IDEAL, etc.), we aim to resolve the problem within 14 days counting from the moment of receiving the product.
All claim procedures shall be conducted by the Seller from whom the product was purchased. If for any reason it would be inconvenient for you, regardless of the place of purchase, we service all products distributed by us.
After confirmation of registration, the goods should be delivered to our service at your expense.
To report a Fluke or IDEAL warranty repair, first fill out the RMA FORM and then follow the instructions in the service confirmation e-mail. Warranty and post-warranty repairs are provided by a third-party service center. In this case the whole service process may take more than 14 days.
To report an out-of-warranty repair of Fluke Networks or Trend Networks (formerly IDEAL) equipment, please contact our service department by e-mail: firstname.lastname@example.org
A service employee will contact you to discuss and determine the further procedure.
After sending the item to the external service, and after verification of damage, you will receive a repair estimate for approval.
Your acceptance will be the basis for starting the repair process. However, if you decide not to proceed with the repair, you will be charged for the basic service cost (i.e. inspection of the unit).
For calibration of measuring devices, please contact us by e-mail: email@example.com, firstname.lastname@example.org, phone: 071 326 71 40.
In response, you will be redirected directly to the appropriate person from the sales department, who will make an individual quote and carry out the entire formal process of calibration.
In the case of a previously purchased special package for the measuring device (Fluke Networks "GOLD package", Trend Networks "Trade In Program"), in which the calibration is already included, the process looks as above, but it is significantly accelerated.